Work Hours per Week:
|The Customer Service Coordinator plays a lead role in front-line customer service interactions with students, alumni, employers, faculty and staff in a fast-paced office that serves over a hundred visitors, callers, and e-mails daily. The CSC supervises the Information Specialist and part-time customer service associate, and assists in training Peer Advisors and Office of Merit Awards assistants in customer service protocol. The CSC oversees daily activities such as scheduling students and alumni for advising appointments with fifteen to seventeen advisors, and responding to inquiries about Career Center events, programs, services, resources, and online tools. The CSC looks for opportunities to support Career Center staff, and completes or delegates and supervises assignments in response to requests for support. The Coordinator also completes special projects as assigned by the Director of Administration or other Directors.|
The CSC manages the Career Resource Library of over 500 career resource books, plus periodicals and electronic career-related educational resources, ensuring that the print and online collection and library services meet current trends and needs of students and staff customers. The CSC coaches Career Center staff on use and fit of career resources and educational tools; collaborates with Career Center’s marketing staff, program coordinator, and advisors on publicity and promotion of career resources (books, periodicals and online educational tools); and works directly with vendors and/or in-house technical staff to ensure smooth functioning of online educational resources.
|A Bachelor’s degree or the equivalent in education, training, and experience is required.
|- 1-3 years of relevant professional experience with an emphasis on customer service, project support, and coaching|
- Strong problem-solving skills
- Strong interpersonal skills and a collaborative and reliable work style
- Unwavering attention to detail
- Proficiency with MS Office and experience with scheduling software, or a demonstrated ability to learn new software
- High level of professionalism, diplomacy, and tact
- Sensitivity and commitment to inclusion of diverse audiences
|- Proficiency with Lotus Notes|
- Prior experience with any of the technology or online tools used by the AU Career Center
- Experience in a busy, structured, multi-generational setting
|The incumbent must be able to work at least one evening a week (Tuesday or Wednesday, TBD each semester in coordination with other staff).
|Technology used in this position includes (but is not limited to): Symplicity; Going Global; a version of O*Net; Voyager for library circulation; CareerSpots; AppointmentPlus; and our virtual job search preparation tools, OptimalResume and InterviewStream.|
Applicants are strongly encouraged to attach a resume and cover letter to the online application.
This position is scheduled to begin in May 2013.